Bank of America is responsible for not only wasting my money…most of which they eventually have given back to me, but more importantly, they are responsible for wasting my time. I literally have to schedule my week around phone calls and visits into my personal banking center because they waste so many hours of my day.

People ask me, “Why don’t you just move your accounts elsewhere?” The problem is simply this: when you close a credit card and open up a new one, it’s a red mark on your credit rating. I have three credit cards with Bank of America (one personal and one for each business). If I close them, it will take seven years for those red marks to come off my record. If not for that, I would have left Bank of America a decade ago.

Let me just be clear: I don’t hate banks. I hate Bank of America (and the Federal Reserve bank, but that’s another story).