Luckily, the last few weeks have been heart-burn free of Bank of America problems. However, today I received a phone call from one of my clients asking why I haven’t deposited their check yet. Sure enough, it was a check that I had deposited into my Bank of America account. Actually, I deposited it twice!

First I deposited it using the iPhone app on Jan. 09, 2013. At the end of January, I received my statement and noticed that the check hadn’t been deposited, so I deposited it again on Feb. 03, 2013. Sure enough, it didn’t deposit the second time, even though the app assured me that the deposit would go thru.

Of course, far be it from Bank of America, who sends me about 10 pounds of wasted trees a month, to somehow notify my by phone, text, e-mail, or snail-mail that something is wrong with the check and I would need to deposit it the old fashion way.

I am morally opposed to class action lawsuits because most people who sign up for them really weren’t harmed and just fill out the paperwork for the prospect of “free money”. Meanwhile the only people who really make money from them are the lawyers involved on both sides.

However, in this case, I have the opportunity to screw Bank of America…so this document did not go straight into the shredder. I’m still deciding whether or not I feel right about filling it out and sending it in.

This is a document for a class action lawsuit against Bank of America.

I closed another Bank of America account today. The process was surprisingly easy and I did it all by chatting with a rep online, meaning that I saved myself about an hour of my life. Here is an excerpt from the chat session:

Marcella: I regret to hear that you want to close your account.
Marcella: May I know the reason for the account closure?
You: Because I hate Bank of America in every possible way.

I opened a new business account. Several days later, I noticed there was $3,100 in the account, but it wasn’t debited from the other business account. Being the moral person that I am, I sent Bank of America an e-mail notifying them of the error.

Why not spend the money? Let’s see how this will play out:

1. I spend the money.
2. Bank of America realizes the error.
3. Bank of America later withdraws $3,100 from my account.
4. Bank of America slaps me with an overdraft fee.

I needed to change my legal address because I am moving. I sent an e-mail to a rep at my local Bank of America banking center detailing all of the changes. I emphasized that I am very busy and would like to have the paperwork ready when I arrive. I received an e-mail back a few hours later telling me that the paperwork is complete and all I need to do is come in and sign it.

When I went into the banking center, I spent two hours of my life sitting across the table from a rep while he made the changes. Not only did I lose two hours of my life, but didn’t do the address change on two of my accounts and for one account, he changed the account address but not the debit card address, making the debit card completely unusable.

First, let me address the issue of why I never use my personal Visa card…because it is sponsored by Bank of America. They offer points for rewards, but the cash rewards are horrible. If you want 1% cash back, you have to spend $30,000. Meanwhile, Discover offers you 1% cash back for only spending $5000, and, if you get a Starbucks gift card, they give you 1.1% back.

Now, I have two business Visa credit cards – one for each of my businesses. Each one individually takes a while to spend $30,000, but combined, they get to $30,000 rather quickly. So, I routinely transfer my points from the business Visa cards to my personal Visa and then redeem the points for cash from my personal Visa. (Of course, since it’s Bank of America, they only let you transfer them in blocks of 2,500 points…how convenient for them.)

One day they decided to introduce an expiration date for transferred points, but failed to notify me. I went to redeem 35,000 points for $350. However, the Bank of America website crashed on me. I didn’t get a chance to try again until a few days later…the beginning of the next month. All of a sudden, I found 15,000 points (equivalent of $150) missing from my account. When I called them up, they told me, “Oh, they expired.”

After several days of phone calls, amounting to about 6 hours of my life wasted, they offered me a consolation of $120 for the expired points. Unfortunately they wouldn’t offer me the points back, which mean that the remaining 20,000 points could only be redeemed for $160.

Essentially, Bank of America cheated me out of $70 that was never theirs to begin with along with 6 hours of my life. If I tried to fight them on the issue, 10,000 more points were going to expire at the end of the next cycle.

And they wonder why I don’t like to use my Bank of America credit cards.

Without disclosing how much money is transacted from some of my accounts, I will tell you that I manage a helicopter flight school, and aircraft rental and aviation fuel isn’t cheap. That being said, Bank of America still decided to charge me $61 to reorder checks for my account. Do they not realize that anything can be used as “legal tender” and that I can actually write “Pay to the Order Of” on a bar napkin and it is legal? Next time I will order $61 of bar napkins and use them out of spite.

Today I closed out an IRA that I had with Bank of America that I have been contributing to for 11 years. When the rep at my local banking center asked, “And what reason should I put for you closing your account?”

I told him, “Because I hate Bank of America!” (I thought about doing the evil laugh afterwards.)

Bank of America recently started offering a service where you can deposit checks on your phone. “This is great!” I thought. I’ll save time by not having to go to the bank, save gas in my car, save the environment by not burning gas while I’m sitting in line at the ATM, and save Bank of America some money because they don’t have to hire as many tellers or service as many ATMs.

I called up Bank of America and asked to add the service to my account. They told me they wanted $20 per account per month for the service. I currently have 9 accounts remaining with Bank of America. I was not going to spend $180 per month to save Bank of America money.

I have been a loyal Bank of America customer for 20 years. I casually mentioned that I am in the market to purchase an aircraft for my successful aviation business. The rep at the local banking center told me that Bank of America could lend me the capital. I told her “I doubt it,” but she insisted.

A few days later I received a phone call from a business lender. He had me run through the extensive process of applying for credit. I have an excellent credit score, cash in my account, am willing to put 20% down, mortgage the aircraft, personally co-signed for the business, and was considering using my house as collateral.

“We are not in the business of aircraft lending,” is what they told me.

“Then why the tell did you put me through this entire process to start with?!”